1. Introduction
Sparkling Citrus Co. ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your personal information when you visit our website or purchase our products.
2. Information We Collect
Information you provide
- Contact information: Your name and email address when you make a purchase or contact us.
- Payment information: Billing details processed by our third-party payment processor. We do not store your full payment card details on our servers.
- Correspondence: Any information you share when emailing our support team.
Information collected automatically
- Device and browser information: Browser type, device type, operating system, and screen resolution.
- Usage data: Pages visited, referring URL, time spent, and interactions with the site.
- IP address and approximate geographic location.
- Cookies and similar technologies — see our Cookie Policy for details.
3. How We Use Your Information
We use the information we collect to:
- Process your order and deliver the ebook to your email;
- Respond to your inquiries and provide customer support;
- Send transactional emails (receipts, delivery confirmations);
- Send marketing emails, where you have opted in, with the ability to unsubscribe at any time;
- Improve our website, products, and user experience;
- Detect and prevent fraud or unauthorized access;
- Comply with legal obligations.
4. Legal Bases for Processing (EEA/UK Visitors)
If you are in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:
- Contract: To fulfill your purchase.
- Consent: For marketing communications and non-essential cookies.
- Legitimate interests: To improve our services, prevent fraud, and protect our business.
- Legal obligation: To comply with applicable law.
5. How We Share Your Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate the site (payment processors, email delivery services, hosting providers, analytics providers). These providers are bound by confidentiality obligations.
- Legal authorities when required by law, court order, or to protect our rights.
- Successors in the event of a merger, acquisition, or sale of business assets.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements. Purchase records are typically retained for seven years to meet financial record-keeping obligations.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request a copy of the personal information we hold about you;
- Correction — request that we correct inaccurate information;
- Deletion — request that we delete your information, subject to legal retention requirements;
- Objection and restriction — object to or restrict certain processing;
- Portability — receive your data in a structured, machine-readable format;
- Withdraw consent — where we rely on consent, you may withdraw it at any time.
To exercise any of these rights, email us at privacy@gosparklingcitrus.com.
California residents (CCPA/CPRA)
California residents have additional rights, including the right to know what categories of personal information we collect, the right to request deletion, and the right to opt out of the "sale" or "sharing" of personal information (we do not sell personal information). You may also designate an authorized agent to make requests on your behalf.
8. Data Security
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is perfectly secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our site is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.
10. International Transfers
Your information may be processed in countries other than your own, including the United States. Where required, we use appropriate safeguards (such as standard contractual clauses) to protect your information during international transfers.
11. Third-Party Links
Our site may link to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date above. Significant changes may be communicated by email where appropriate.
13. Contact
Questions or requests regarding your privacy? Email us at privacy@gosparklingcitrus.com or visit our contact page.