Our approach
We want you to be satisfied with your purchase. Because our ebook is a digital product delivered immediately upon purchase, we handle refunds in the following way.
Eligibility for a refund
We will consider a refund within 14 days of your purchase if:
- You are unable to download or open the file despite our reasonable troubleshooting assistance;
- You were charged more than once for the same order;
- The product you received is materially different from what was described on our site;
- Any other circumstance we determine, in our reasonable discretion, warrants a refund.
How to request a refund
Email us at support@gosparklingcitrus.com within 14 days of purchase, including:
- The email address used for the order;
- The order number, if available;
- A brief description of the reason for your request.
We will respond within 3–5 business days. Approved refunds are processed back to the original payment method and typically appear within 5–10 business days, depending on your bank.
Statutory rights
This Refund Policy is in addition to — and does not limit — any rights you may have under applicable consumer protection laws in your jurisdiction (for example, the UK Consumer Contracts Regulations or EU Consumer Rights Directive). Where applicable law grants you broader rights, those rights apply.
Contact
Questions about this policy? support@gosparklingcitrus.com